Let me see if I have this straight; you called Evergreen Door & Window because you need service on your windows that you bought from another contractor. Really? And why didn’t you call that contractor to come and service the windows that they installed? Oh, I see, because they are out of business. Hmm. Did you check them out through the Better Business Bureau and other sources to make sure you were dealing with a solid company? Oh, their ratings weren’t as high as Evergreen Door & Window, but they gave you a really good price. I see. I guess you have probably figured out by now that the price is only as good as the company that backs it up. Evergreen Door & Windows has been in business for more than 50 years, and we plan to be here for years to come to stand behind all the products we install.
Sorry, I don’t mean to sound harsh here, but we get a number of calls every week basically along these lines. And, I have to give you some bad news if you find yourself in this position; there isn’t a lot we can do to help you out in this unfortunate situation. It’s not that we don’t sympathize with your predicament, but, from a liability standpoint, we can’t even touch your windows since we didn’t install them. All I can suggest if you run into this situation is to check your warranty and contact the window manufacturer for help in resolving your issue. Most of the larger manufacturers have their own service technicians that they will send out on warranty issues.
Now, if you haven’t yet bought new windows, doors, roofing, siding, gutters, or other exterior remodeling products for your home but are thinking of doing so in the future, please do your homework before you select a contractor to work on your home. Bear in mind as you look at contractors that nearly 2/3 of all construction companies go out of business in the first 5 years. And, in the last 10 years, a large number of well established remodelers have found themselves in the position of having to close their doors because of the tough economy. So, please check out any contractor. If their BBB rating has dropped or is consistently low due to complaints from customers, this is a definite red flag that they may not be long for this world. Also ask friends and neighbors who have had exterior remodeling work done if they would recommend their contractors, not only for the initial sale, but for service after the sale, which will be even more important to you in the years to come.
And, when you’ve done all your research, call Evergreen Door & Window at (708) 423-1720 for all your exterior remodeling needs. We have been providing custom fit expert installation for more than 50 years, and we will be here for you